The top private telecom players like Vodafone-Idea Cellular and Airtel have disconnected connections for subscribers who have not recharged with their unlimited plans.
This has disappointed prepaid customers as they need to recharge every month. They are left with not much choice but to recharge with a minimum amount.
The minimum amount is pinching many pockets. It starts with a Rs 35 recharge per month. However, even before we know the amount will soar and will leave customers no choice.
In the event of not recharging with the minimum amount every month, the service will cease.
The telecom providers are playing ‘smart’ and TRAI is coming down heavy on them. However, subscribers are yet to see their numbers getting active.
Subscribers are complaining that the Rs 10 recharge which provides a balance of approximately Rs 7 is crediting the recharge. The balance reduces as well but the incoming and outgoing services are still barred.
Apparently, the companies claim to be deducting the balance against the recharge which many customers are not aware of.
The move by these telecom providers comes against the customers right to rake in more and more profits for the company. It is high time TRAI works towards securing the subscribers.
Customers can report their grievances on the TRAI helpline OR report on the National Consumer Helpline (NCH) – a government initiative. Grievances can also be registered through the Umang App. One can also call the toll free number – 1800-11-4000 or 14404 or send an SMS on 8130009809.